COVID-19: Telehealth

Click this image for Doxy.me instructions on how to check into the Telehealth waiting room.

Attention current clients: You may enter the Telehealth Waiting Room shortly before your scheduled appointment time.

  • To enter the Waiting Room, please click on the “Start a telemedicine call with” (very light turquoise text) in the Telemedicine by Doxy.me badge below.
  • You must be using a compatible browser: Chrome, Firefox or Safari (for iOS). For more information, click on the thumbnail instructions to the right or video link below.
  • Please note that due to the COVID-19 crisis, most of the Telehealth platforms are overwhelmed, and we may encounter technical difficulties. Please refresh your browser and try again. I will call you if I don’t find you in the Telehealth Waiting Room at your scheduled time.

CLICK HERE to watch a 1 min. Doxy.me instructional video on YouTube.

March 14, 2020 UPDATE: Out of an abundance of caution in response to the World Health Organization’s March 11, 2020 declaration of COVID-19 as a global pandemic, as well as national, state and local declarations of emergency, my practice will be moving to video-based services (i.e., Telehealth or Telemental Health) using Doxy.me to help control community spread of the virus. Doxy.me is a HIPAA compliant Telehealth platform. Our local effort and cooperation will help reduce the risks associated with infection for our families, friends, clients and colleagues. Please note: California State laws governing Licensed Clinical Social Workers only allow Telehealth services to be conducted when the client is in the State of California. A special Telehealth Consent Form will need to be signed to receive Telehealth Services.

Will my insurance cover Telehealth?

Your private health insurance will likely allow Telehealth services. Some insurance plans may require you specifically requesting this service to be covered by your insurance provider. Please review the information below for more information. Regardless of what is currently published in their policies, under these emergency circumstances, I will expect that insurance companies will be flexible with their rules. We will have a conversation about billing your insurance for Telehealth services. Your usual co-pays will apply and will be collected via the Doxy.me platform after I collect you from the virtual waiting room.

Medicare historically has had very strict rules governing coverage for Telemental health services and only covered this service in private practice settings, except under certain conditions. CLICK HERE TO LEARN MORE. Since Congress passed the COVID-19 Appropriations Act, Centers for Medicare and Medicaid Services (CMS) has the ability to give Medicare permission to waive the previous Telehealth restrictions under this specific emergency circumstances. While specific waivers of the Medicare Telehealth restrictions have yet to be published for therapists working in private practice, I am going to follow the Medicare permissions outlined on their E-visits page.

Telehealth Rules from Medicare.gov (as of 03-12-20)

For my current clients, if you are interested and willing to participate in Telehealth services (details forthcoming), PLEASE COMPLETE THIS FORM BY CLICKING HERE.

For more information about COVID-19 and preventing infection, please visit the Center for Disease Control.

For an Environmental Protection Agency list of products to use against COVID-19, PLEASE CLICK HERE.